Refund policy
Here you will find all the information you need about how and when you can return the product, how to proceed in the event of a complaint, and how we will process your request for a refund. Our goal is to make the refund process as simple and understandable as possible for all of our customers clients.
Thank you for your trust and purchase. If you have any questions or doubt, please do not hesitate to contact us. Our customer support team is here to help you help every step of the way.
Refund terms for prenatal testing
We only offer refunds in two cases:
- We can issue a refund for your prenatal testing in case there is not enough DNA in the blood sample you sent us fetal material.
- We can issue a refund for your prenatal testing in case of miscarriage, but only if it happened before we did started processing the blood sample you sent us.
How to request a refund?
If you meet any of the above conditions for a refund, please send us your request via email. Your refund request should send to the address [[email protected]]. In the message, please include all relevant ones your details order, including the order number, date of purchase, and a detailed explanation of the reason for the request for a refund. Our team will carefully review your request and let you know the next steps.
We thank you for your understanding and cooperation. Your satisfaction and trust are ours of utmost importance, and we are committed to providing quality service to all our clients. If you have any additional questions or need for additional information, please feel free to contact us. We look forward to further cooperation and are at your disposal for anything you may need.
